I am using Microsoft Office 2016 Professional Plus on Windows 10.
These are the instructions I was following:
| AVG
This is what comes up every time I try to send or receive an email. If I click “Yes” then it works and the emails go through. But, it pops up every time so very annoying.
I am using Microsoft Office 2016 Professional Plus on Windows 10.
These are the instructions I was following:
| AVG
This is what comes up every time I try to send or receive an email. If I click “Yes” then it works and the emails go through. But, it pops up every time so very annoying.
I am using version 22.3.3228 (Buiild 22.3.7108.439.
I have the latest version of both AVG itself and the virus definitions.
When I open Outlook, I get an error: "The server you are connected to is using a security certificate that cannot be verified." I followed the instructions on the AVG web site to save the MailShield certificate on my desktop. However, I am not able to import it into Outlook. When I get to the step where I am supposed to choose the Signing Certificate, I do NOT get the "more choices" option that is shown on your instructions; I just get the message that there are no certificates that meet the application criteria.
Appreciate your efforts in working towards fixing the issue, Marc.
Please clarify whether you use a free or paid version of AVG & let us know the version of AVG protection program (Open AVG Antivirus - Menu - About).
Meanwhile, please ensure that the AVG program has the latest patches applied to it.
Open AVG program - click on refresh icon beside virus definitions, at bottom right corner - Restart computer after successful update & check.
Thank you for providing us the info, Marc.
Please clarify whether you use a free or paid license of AVG.
Once we receive the required info, we'll help you to perform a clean installation.
I am using Microsoft Office 2016 Professional Plus on Windows 10.
These are the instructions I was following:
| AVG (https://support.avg.com/SupportArticleView?l=en&supportType=home&urlName=Troubleshoot-invalid-AVG-Antivirus-email-certificate#idt_020" style="color:blue; text-decoration:underline)
This is what comes up every time I try to send or receive an email. If I click “Yes” then it works and the emails go through. But, it pops up every time so very annoying.
We're sorry to hear that, Marc.
To further investigate this issue & help you resolve it, we'll escalate your concern to our higher level of support.
Before we proceed, we require the AVG diagnostic logs from your computer.
We've sent an email to your registered email address with detailed instructions to collect & share the logs.
Please check your inbox/spam folders to find the email and use it to share the logs.
I did this and nothing has changed.
I did this and nothing has changed.