Never heard after paying for antivirus

AVG Protection
3

Hi Tineke,

We'll certainly help you with the order status.

Unfortunately, we are unable to locate the order under your registered email address. I have sent an email requesting more information to locate the charges.

Please check and respond to the email for further assistance.

1

At 21 January 2020 I payed for Antivirus and I never heard something. Never got a code.
I payed on bankaccount NL44DEUT0496286323 with description DRWP7484175177 1150001184131132 DRI*AVGTechnologies DIGITAL RIVER GMBH
Kenmerk 21-01-2020 15:54 1150001184131132
I payed € 35,88 for a year protection, but I am not protected now!
Can you help?

2

Hi Tineke,

We'll certainly help you with the order status.

Unfortunately, we are unable to locate the order under your registered email address. I have sent an email requesting more information to locate the charges.

Please check and respond to the email for further assistance.