New AVG doesn't work for me even after "HELP"

General discussion
4

Hello David,
Thank you for providing your feed back. Please use this link http://avgread.me/1KBqgGO to show steps to use your schedule scan.
AVG had rocked the same look for years. It was an admirable one simple and intuitive, but had outlived its fashion prime to become a mullet among more modern interfaces. The scan logs feature is not available in AVG 2017 version, our developers are working on it. So the issue will be fixed automatically in the future updates.
Thank you.

1

Hi, I have posted on this subject before, but since you "helped " me my original post seems to be missing here is the detail:

The system mentions scan logs, where are they?
Daily update of virus definition is not always carried out daily
None of the changes to this product, Internet Security were pre-announced , it was a surprise
The whole appearance and availability of information about what AVG has done or is doing seems to have dissapeared.
This new look, dumb look, inspires no confidence in its effectivness .

Your "help" :

On 19 May 2017 at 13:08 AVG Support Community <noreply@help.avg.com> wrote:

 

Sarath (Customer Support) replied to your question at 12:08 PM on 5/19/2017.

Original question:
The scan even though scheduled doesn't always run
The system mentions scan logs, where are they?
Daily update of virus definition is not always carried out daily
None of the changes to this product, Internet Security were pre-announced , it was a surprise
The whole appearance and availability of information about what AVG has done or is doing seems to have dissapeared.
This new look, dumb look, inspires no confidence in its effectivness 

Reply:
Hi David,
We apologize for the inconvenience and let us work together to fix the issue. In-order to fix the issue we will suggest you to repair the AVG protection part. To repair the AVG please follow the below steps.
Start->Control panel->Programs->select AVG Protection->Click on change and then repair it.
If you need any further assistance, please feel free to contact us. We are always here to help you with your issue.
Thank you. 

To see the entire conversation, click: https://support.avg.com/answers?id=906b0000000DnA5
My reply : 22/05/2017 12:32

Hi Sarath

Ok I did as you suggested and repaired AVG using the method stated by you.

I scheduled the scan to be EVERY SUNDAY at 1300.

The scan did not run yesterday at 1300 !

Therefore I cannot  say you have solved the problem with AVG

You also failed to address the following items in my original Question :

The system mentions scan logs, where are they?
Daily update of virus definition is not always carried out daily
None of the changes to this product, Internet Security were pre-announced , it was a surprise
The whole appearance and availability of information about what AVG has done or is doing seems to have dissapeared.
This new look,dumb look, inspires no confidence in its effectivness

I await your NEW ANSWER

David

3

Hello David,
Thank you for providing your feed back. Please use this link http://avgread.me/1KBqgGO to show steps to use your schedule scan.
AVG had rocked the same look for years. It was an admirable one simple and intuitive, but had outlived its fashion prime to become a mullet among more modern interfaces. The scan logs feature is not available in AVG 2017 version, our developers are working on it. So the issue will be fixed automatically in the future updates.
Thank you.

2

David, Your original post isn't missing (https://support.avg.com/answers?id=906b0000000DnA5AAK).
AVG Guru