New AVG Update received but scan status still not rectified

AVG Protection
10

Hello,
Remote support technician has solved the problem, thanks.

11

Hello, 
Unfortunately, still have the same problem back.  I thought your Remote support technician had solved the problem by uninstalling then reinstalling because when he checked at the end of the session, clicking on 'Computer' scan, the Computer scan status did update.  However, automatic scheduled scans and my initiation of manual scheduled scans does not update the status.  Why?

9

Linda,
Sorry to  hear that the issue persists even after latest update. In such case, we request you to contact our technical support team via online chat using this link : https://support.avg.com/support_contact_form?l=en to resolve or escalate it. We are here if you need further help.

1

Hello,

You have told myself, and many others, that today's AVG Update Version would rectify the 'Computer Scan' status bug, but it has not. It now reads 'Last Computer Scan 6months ago' even though I did a scheduled scan this morning!
PROGRAM - Current Version 18.1.3044(build 18.1.3800.0)
Release date: 12.February 2018 09.37.14
Engine & Definitions 180212-2

For some reason I can't attach a screenshot.  On clicking on the 'mountain' icon I get a box asking for a URL ad instead of Browse.








2

Linda,

I apologize for the inconvenience. This is a known bug and our developers are working on this issue. It will be fixed in the upcoming updates.

3

Hello, 
Unfortunately, still have the same problem back.  I thought your Remote support technician had solved the problem by uninstalling then reinstalling because when he checked at the end of the session, clicking on 'Computer' scan, the Computer scan status did update.  However, automatic scheduled scans and my initiation of manual scheduled scans does not update the status.  Why?

6

I was told exactly the same thing by you before this last recent Update, so why was it not fixed in this last Update??

5

Hello,
Remote support technician has solved the problem, thanks.

8

The recent update fixed other minor bugs and we are working on to fix this scan status. Your patience is much appreciated.

7

Linda,
We are glad to know that your issue is resolved.
We appreciate your efforts in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!

4

Linda,
Sorry to  hear that the issue persists even after latest update. In such case, we request you to contact our technical support team via online chat using this link : https://support.avg.com/support_contact_form?l=en to resolve or escalate it. We are here if you need further help.