Hello Connie,
We'll look into this & help you.
Initially, we couldn't locate any cases under the reference number you've shared.
Please share us the screenshots, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
If you look at the irst image you will see exactly 2 panes. On the image above you will see 3 panes. The first two panes are missing information and the third pane is the start of the irst pane but even more incomplete. The program works fine in non secure avg chrome and the previous version of secure chrome. It fails in the latest update. I would have sent more but the size llimitation was a problem.
After downloading and reinstalling chrome, I uninstalled avg secure browser and reinstalld it. It appears to be working now. thanks
In the latest update, the split screen choice in criminal case game is incorrect. It still works in the non secure avg chrome. I have screen shots to show the problem. I tried calling in and twice was disconnected. I will gladly email the screen shots. My avg case number is 2889160. My email is (removed)
Hello Connie,
We'll look into this & help you.
Initially, we couldn't locate any cases under the reference number you've shared.
Please share us the screenshots, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
If you look at the irst image you will see exactly 2 panes. On the image above you will see 3 panes. The first two panes are missing information and the third pane is the start of the irst pane but even more incomplete. The program works fine in non secure avg chrome and the previous version of secure chrome. It fails in the latest update. I would have sent more but the size llimitation was a problem.
Thank you for the screenshot.
Did you reinstall the browser as mentioned in the previous post?
If not, please reinstall the program and check for the issue again.
Keep us posted.
Appreciate your efforts in sharing us the screenshots, Connie.
Upon checking them, we're uncertain about the exact issue with the split screen that you've mentioned. Would you be so kind to clarify it for us?
Also, let us know the browser in which it works fine & the browser in which it doesn't work correctly.
You are welcome, Connie
I am glad that your issue has been resolved.
I appreciate your time and effort in this.
Please feel free to write back to us if you have any queries in the future.
We will be glad to help you.
Thank you for the screenshot.
Please mention the current version of the AVG Secure Browser.
Could you share us the screenshot from the other browser?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
We also recommend you to reinstall the browser and check for the issue again.
Keep us posted.