New computer - have registration code - AVG won't take it

AVG Protection
3

Hello Lynn,
We regret for the inconvenience caused. On checking with your account we could see that you have active product of AVG Internet security. Since you mentioned that are experiencing issue with activation, we have sent you the email instruction along with the license number. Try to follow the steps which mentioned in that email. If the issue persist, please get back with us we are here to help you.
Thank you.

1

I was sent an email about being able to transfer my PAID FOR version of AVG to my new computer, but it won't take my registration code that was sent.

2

Hello Lynn,
We regret for the inconvenience caused. On checking with your account we could see that you have active product of AVG Internet security. Since you mentioned that are experiencing issue with activation, we have sent you the email instruction along with the license number. Try to follow the steps which mentioned in that email. If the issue persist, please get back with us we are here to help you.
Thank you.