New licence number does not reactivate my account

Hi Alllicyn,
Did you try refer to http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number .
Thanks

I had a trial and have now just purchased a 1 year plan.  The new licence does not work.

Hi Alllicyn,
Did you try refer to http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number .
Thanks