New License Activation

Jane,

Sorry for the trouble, we request you to uninstall and reinstall your AVG products completely. Refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run AVG Clear, remover tool to uninstall AVG and restart your PC.

After restart, refer this link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security to reinstall AVG Internet Security with its license number and use this link : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance to install AVG Tuneup unlimited using your email address. We are here if you need further assistance.

I've had AVG since 2015. Recently renewed and have a new license. When I put it in, it says it is a valid code. But will not update. The program indicates I need to have an internet connection, but I do and am on it. The link it takes me to indicates there is no information for the error. Anyone facing this? I see a lot of questions about activation/reactivation issues.

Jane,

Sorry for the trouble, we request you to uninstall and reinstall your AVG products completely. Refer this article: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to run AVG Clear, remover tool to uninstall AVG and restart your PC.

After restart, refer this link: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security to reinstall AVG Internet Security with its license number and use this link : http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance to install AVG Tuneup unlimited using your email address. We are here if you need further assistance.