Hello Stef.
On iOS devices, connection behavior is fully controlled by the operating system. The VPN connection is terminated as soon as the network communication is not needed. This saves battery life. Once it is needed again, then iOS starts a new VPN connection. This can cause a short delay in displaying the VPN icon in the status bar when unlocking the device. If the Auto-connect options of AVG Secure VPN are enabled on your device (by default), iOS still controls the VPN connection.
Is the connection not establishing again unless you manually turn it on?
Hi,
can someone help me with an issue I have with the above VPN.
I bought the VPN 2 days ago, it is installed & working fine on a Windows PC.
I also have an iPhone 7 that I would like it on. I installed the AVG software on the phone from the App store & also registered the VPN on this device too.
I switch the VPN on in the AVG VPN App & configure it to stay on with WI-FI & also mobile date when on.
All appears fine. The VPN icon appears on the top left of the screen.
Then the VPN icon disappears of it's own accord & when I got to the VPN App it is switched off again! Why is it not staying on!
Thanks in advance for any help you can give.
We'd request to uninstall and re install the app to verify the issue.
Hi Avinash,
firstly, thanks for taking the time to help.
The connection does not re-establish automatically, it has to be manually re-established!
What can i do about this?
Thanks again.
Stef
Hi Stef,
Your case is being reviewed by our concern team and will get back to you via e-mail at the earliest.
Please check your e-mails regulary for an update from our team. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
Hi,
is there any update on the above?
Thank you.
Stef Curtis
Hi,
is there any update on the above?
Thank you.
Stef Curtis
On iOS devices, connection behavior is fully controlled by the operating system. The VPN connection is terminated as soon as the network communication is not needed. This saves battery life. Once it is needed again, then iOS starts a new VPN connection. This can cause a short delay in displaying the VPN icon in the status bar when unlocking the device. If the Auto-connect options of AVG Secure VPN are enabled on your device (by default), iOS still controls the VPN connection.
Is the connection not establishing again unless you manually turn it on?