Hello Dorothee, I apologize for the inconvenience you experienced in this case. Please have a look at this article http://bit.ly/1JEloSz to unlock your mobile phone. If it fails please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution. Please feel free to get back to us for any issues with AVG. Thank you.
I made a new SIM card in my phone. Now my phone is locked and I forgot the password to unlock. I also write a lot of E-Mails to the support the AVG, but unfortunately received no response. How can I unlock the phone again, or how do I get a new password for to unlock the phone?
Hello Dorothee, I apologize for the inconvenience you experienced in this case. Please have a look at this article http://bit.ly/1JEloSz to unlock your mobile phone. If it fails please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution. Please feel free to get back to us for any issues with AVG. Thank you.