Lorraine, Please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Try keeping the whole conversation in one question/thread to speed up resolution. See other posting (https://support.avg.com/answers?id=906b0000000XZt2AAG).
AVG Guru
Lorraine, Please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!. Try keeping the whole conversation in one question/thread to speed up resolution. See other posting (https://support.avg.com/answers?id=906b0000000XZt2AAG).
AVG Guru
AVG Guru
Also please note I have tried the AVG recovery tool and it has not helped.