New Product hasn't renewed Internet Security

AVG Subscription
5

Hi Darren,

We will check and resolve the issue for you.
Could you provide me the screenshot of the page you are referring to assist you further?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.

1

Following another early renewal of my subscription, I decided to cancel. I checked around and found a better deal if I bought a new AVG ultimate license. 
I have installed same, but despite my subscription showing its valid until 2020, the dashboard is asking me to subscribe/install 'internet security'. This should be included in the AVG Ultimate license I purchased.

Please resolve asap.

Thanks

4

Thank you for the screenshot.
The screen shows the "ZEN" interface which was introduced during the release of "unlimited devices".
Later, it was discontinued and it is now available temporarily for AVG TuneUp activation.
However, this will be completely removed when the next version of TuneUp gets released.
Hence, we request you to completely ignore this interface and the messages appearing on it.
You can check the Internet Security program interface to know about its status.
We appreciate your understanding.

2

User-added image

3

Hi Darren,

We will check and resolve the issue for you.
Could you provide me the screenshot of the page you are referring to assist you further?
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.