New SSL email communication problem has happened since version 2015.0.6122 or 6125 was installed

AVG Protection
18

Hello Olaf. I kindly request you to contact our technical chat support as suggested by Balasubramanian so that you will be getting better assistance in resolving the issue. Thank you.

16

Thank you for the fix which works well.

8

Hi Charles, I apologize for the inconvenience caused. A repair installation will fix this issue. You can also use the installation link for AVG Anti-Virus and repair it. Please visit www.avg.com/downloads to get the download link for all AVG products.
However, we are happy to know that your issue has been resolved. We really appreciate your efforts and patience. Please do not hesitate to get back to us for further assistance. Thank you.

6

Alan, Chris,
There have been a few other posts on this already. According to one thread, AVG Community (https://support.avg.com/answers?s=SSL#!/feedtype=SINGLE_QUESTION_DETAIL&dc=Windows&criteria=ALLQUESTIONS&id=906b00000004woCAAQ) build 6122 broke something, and the problem has been escalated to the development team.  Disappointing that it's hard to find this information, and that apparently the update was (is?) still being delivered even though they apparently know it will cause a problem

2

Hello,

Thank you all for your replies. Sorry if my question irritated you.

I saw the fix published on 6th August. However, for me it was not clearly stated if this fix could be applied to the free version (nornally for the free version, the installation executable begin with "avg_free").

However, thanks to your answers, I installed this fix which works fine with my free-avg.

Thank you all!

14

Hello Chris. We have escalated this case to the concerned department and they are working on it. I request you to check this post frequently so that you will come to know when the fix is available. Thank you. Kishore, AVG Customer Care.

15

Alan, Chris,
There have been a few other posts on this already. According to one thread, AVG Support Community | User Forum for All AVG products (https://support.avg.com/answers?s=SSL#!/feedtype=SINGLE_QUESTION_DETAIL&dc=Windows&criteria=ALLQUESTIONS&id=906b00000004woCAAQ) build 6122 broke something, and the problem has been escalated to the development team.  Disappointing that it's hard to find this information, and that apparently the update was (is?) still being delivered even though they apparently know it will cause a problem

19

Hello,
Is there a fix for avg free?
Thank you

20

Hi Charles, I apologize for the inconvenience caused. A repair installation will fix this issue. You can also use the installation link for AVG Anti-Virus and repair it. Please visit www.avg.com/downloads to get the download link for all AVG products.
However, we are happy to know that your issue has been resolved. We really appreciate your efforts and patience. Please do not hesitate to get back to us for further assistance. Thank you.

17

Hello Olaf. Sorry for the inconvenience caused. I would request you to contact our technical chat support via http://avgread.me/1eFtj61 to get assistance regarding this. Thank you.

1

New SSL email communication problem has happened since version 2015.0.6122 or 2015.0.6125 was installed

I have used AVG to filter SSL emails for a long time but it has stopped working since new AVG versions 2015.0.6012 or 2015.0.6125 were released.  Both incoming and outgoing SSL emails are affected.  Has a change to the software disabled this capability?

I had created the incoming and/or outgoing mail servers in the AVG Email Protection manually to enable filtering by AVG of SSL emails.  It worked until late last night (3 August) when I was still using AVG 2015.0.6086.  This morning (4 August) versions 2015.0.6012 or 2015.0.6125 were installed and SSL emails cannot be received or sent through these AVG Email Protection mail servers.

7

Confirmed that the fix is working.

5

Hello Chris. We have escalated this case to the concerned department and they are working on it. I request you to check this post frequently so that you will come to know when the fix is available. Thank you. Kishore, AVG Customer Care.

13

Thank you for the fix which works well.

9

Hello,
Is there a fix for avg free?
Thank you

10

Hello Balasubramanian,
i have a open request since 1 week, but no answer.

11

Hello Olaf. I kindly request you to contact our technical chat support as suggested by Balasubramanian so that you will be getting better assistance in resolving the issue. Thank you.

12

Hello Geoff, I appreciate you for directing Charles to the fix.

3

I forgot to say that what I can see of the problem is that the email client cannot connect to the POP3 or SMTP servers through AVG 2015.0.6125.  I cannot supply any further information to this comment.

4

I am able to go back to AVG 2015.0.6086 having reverted to my system disk backup of 3 August 2015.  Lo and behold, the SSL emails were duly scanned by AVG.  For those not as fortunate as me, I think it would be a good idea for AVG to maintain downloads of offline installation executables for the most recent few builds.  This would provide some relief for those caught out by a duff program update.