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3

Hi Judith,

We're glad to help you with this.
From your description, we see that the program on your computer awaits activation.
As we're uncertain about the exact program about which you're concerned, would you be so kind to share us the screenshot of the program that shows as free?

1

just ordered avg, but the computer says I have the free one. will my order not be billed until the free sample is complete?

2

Hi Judith,

We're glad to help you with this.
From your description, we see that the program on your computer awaits activation.
As we're uncertain about the exact program about which you're concerned, would you be so kind to share us the screenshot of the program that shows as free?