No access to License number or Product Key to request refund

Hello Carlos,

I understand how difficult this is for you. You can certainly get refund for this purchase of AVG. However, if you wish, you can follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to completely remove all the old traces of AVG from your computer and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and install AVG Internet Security.

If you still wish to have refund, please let us know, we will escalate to the refund team in your behalf from our end.

I have been trying to install and run AVG Internet security since I made the online purchase Jan 19th 2018 and the program will not install and after reinstalling windows OS three times, that AVG Remoter service tried and were unsuccessful two times the LogMe in techs have tried and failed to be able to install on my PC.
Right now I was able to install but when I try to open the Gui, it opens a quickly programs closes, no change  to get to the License number or Product Key from the program!
The program is turned off and I cannot turn it on! It will not stay on/active protection,
So I cannot use the program at all! I have tried many times and the AVG program will not function.
I may have an infected Motherboard???

I need a refund and I cannot access the License number or Product Key from the program!
I need to call and talk to a person to get this resolved!!

Hello Carlos,

I understand how difficult this is for you. You can certainly get refund for this purchase of AVG. However, if you wish, you can follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to completely remove all the old traces of AVG from your computer and click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to download and install AVG Internet Security.

If you still wish to have refund, please let us know, we will escalate to the refund team in your behalf from our end.