Doug,
We apologize for the difficulties, we appreciate your efforts in trying to fix the issue. In this case, we suggest you to reinstall your AVG program to fix this issue.
To complete the re-installation without any issues, run this Reset Access tool: http://files-download.avg.com/filedir/util/AVG_ResetAccess.exe and refer this article to uninstall http://avgclick.me/UninstallAVGAV your AVG program.
Kindly download your AVG remover and run it, then go to C: drive -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).
Hi There,
This recently occurred within the last two weeks. I enter . my AVG AntiVirus on the desk top and it states that there are no components active, and the icons of the specific components (computer, web...) have a red circle around each, and 'unknown' stated below. I press the icon and the inner icons are green and enabled. I have the same software on another laptop and it's working fine. It's a Toshiba operating under Windows 10. I've tried to update, but it states that ".An error occurred while saving the configuration. Connection is off-line."
Strange....Please help.
/DC
This recently occurred within the last two weeks. I enter . my AVG AntiVirus on the desk top and it states that there are no components active, and the icons of the specific components (computer, web...) have a red circle around each, and 'unknown' stated below. I press the icon and the inner icons are green and enabled. I have the same software on another laptop and it's working fine. It's a Toshiba operating under Windows 10. I've tried to update, but it states that ".An error occurred while saving the configuration. Connection is off-line."
Strange....Please help.
/DC
Then please remove AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
Please go to c: drive-> program files and delete the AVG files and download your AVG program from our official site: http://www.avg.com/us-en/download.
Please feel free to get back to us for any issues with AVG. Thank you!