Hello Janet,
We apologize for the inconvenience caused.
Actually you have contacted our legitimate AVG support but a different division of AVG.
AVG GO is the support you have called and the phone number for it is 1-844-234-6038
It is our legitimate Premium Technical Support who can fix all the hardware and software issues on your PC, that is the reason the cost for it is a high.
You have purchased the Complex Fix 1-time call for advanced help and the cost for this is $119. You can find the same details on our official website page: http://www.avg.com/us-en/avg-go-tech-support .
As per our record you have purchased the license for AVG Internet Security, so any issues with this program please do reach our technical support using this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
Please do reach our technical support by using the above link, they will install the program for you.
Please feel free to contact us should you need any assistance.
I purchased AVG internet security March 28, 2016 for a year(IM9FN-L3746-OB9SZ-QE9UH-ZEYOC-EYFEC), when I check on 4/11/2016, the security program had stated that my computer was only partial protected, I clicked to fix, there were no response. I called for tech support only to be told that your program doesn't cover my computer because of the window's 10 up grade. However if I pay a one time fee the tech will fix it for me. I asked to speak to the supervisor, stated that AVG should have accepted my money if couldn't protect my computer and demanded my money back. She told me that if I took the program off, my computer would be corrupted, its better to get it fix, she would make me a deal, she would charge me $119 to fix it and give one additional year of protection. I agreed, she charged my credit card then had a tech fix the security program so the computer is fully protected. She told me that I would receive a receipt of payment via email within 24 hrs with additional year of protection. Today is 4/28/16, still have not received payment confirmation nor additional year of coverage. Order number:
I spoke to Raymond and his supervisor in Philippines (1 844-234-6038).
Waiting for your reply.
Regards,
When I called for tech support only to be told that your program doesn't cover my computer because of the window's 10 up grade. I asked to speak to the supervisor, I felt that AVG shouldn't have accepted my money if couldn't protect my computer and demanded my money back. She told me that if I took the program off, my computer would be corrupted, its better to get it fix, she would make me a deal, she would charge me $119 to fix it and give one additional year of protection.
Now you are telling me that it could have been fixed without paying the $119 had I been on your official website? Actually I was on the site but it wasn't working at the time.
So when will I get my payment confirmation and additional year of coverage as agreed?