No confirmation received,refunding wanted

AVG Subscription
3
Hello Gies,
We acknowledge your refund request.
We couldn't locate the charges under your current account. Instead, we are able to locate the charges under the misspelled e-mail address. So, you have not received the order confirmation email & the products are registered with this account.
We sent you an e-mail explaining the charges and revert to us to proceed further. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
1

Hello

I noticed that you charged my account on december the 6th 2019 for the following amount:56,98+66,99+14,99euro. As I never received a confirmation order I don't kwow the ordernumber which I need for the refunding procedure neither what products I paid for. So I would like to be refunded for that total amount. Maybe something went wrong. Many tahnks in advance.

Gies Kalhöfer

2

Hello Gies,
We acknowledge your refund request.
We couldn't locate the charges under your current account. Instead, we are able to locate the charges under the misspelled e-mail address. So, you have not received the order confirmation email & the products are registered with this account.
We sent you an e-mail explaining the charges and revert to us to proceed further. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.