as requested
Hello Johnny,
I will certainly check this for you.
Share the screenshot http://avgclick.me/getscreenshot of the error message you receive to assist further.
Dear AVG Team,
I have been experiencing same problem. I am still waiting for your reply.
On the forums, I saw people has been experiencing same problem as me. I noticed none of them contains any solution.
I asked specifically, if u found an answer and a member from AVG replied as yes, I need to open a case.
I did. I sent an e-mail.
You asked some screenshots and information.
I sent requested files and provided the information.
You replied they need to involve higher technicials to find a solution. I received an email inviting me to chat with technician.
I connected as requested. Technician told me that, they cannot solve the issue and he took neccessary information and told me that he will revert the information to higher technicians.
I am still waiting.
You still could not find the problem, even though I am not the only one who experiencing same problem.
I am certain that I am not happy with your problem solving. I am not happy waiting for this long.
Regards,
Alper
As requested
JD
Hi
Trying to connect from Egypt and I get the following error message
"The negotiation with the VPN server failed. Verify the server address and try reconnecting."
Any suggestions how to validate the IP of the servers is correct and ensure connection?
Cheers JD
Removed All appropriate files, removed the application, reinstalled…same probelm unfortunately
Having same problem. Have you solved the issue?
10.13.6 soon to be Mojave
Hello Johnny,
I will certainly check this for you.
Share the screenshot http://avgclick.me/getscreenshot of the error message you receive to assist further.
Hi Alper,
It would take time for our senior team to identify the root cause and provide a solution.
Your case is being investigated by concern team and you will get the status updated via email as early as possible.
Your patience is much appreciated.
Yes, the screenshots are visible.
Please remove and reinstall AVG Secure VPN on your Mac computer and check if you are able to establish the connection.
If you face any difficulties, please let us know and we will escalate this case to the senior team.
Hello Alper,
I understand your concern,
The issue has been sorted and to help you in this.
I request you to create your own post so that we can locate your order and assist you accordingly.
Thank you for the information.
We have to escalate the case to our senior team to help you in resolving the issue. Once our senior team analyse the case, they will get in touch with you through email as soon as possible providing you the resolution for it.
Your patience is much appreciated in this matter.
Having same problem. Have you solved the issue?