No deduction from new AVG subscription for canceled Breach Guard

AVG Subscription
3

Hello Jane,

You've reached the AVG community support forum.
We sincerely apologize for the inconvenience this has caused you.
We've sent you an email with further details regarding your request. Please check your inbox/spam folders to find the email and use it to get back to us.

1

Getting help is EXHAUSTING.
We have had AVG VPN for a time.  I was constantly being asked to pay for Breach Guard and finally, I ordered it.  It never worked and it was never used.  I spoke with (I think?) Carla on chat and requested to have a refund for the BG.  She indicated it could be deducted from my recent renewal which went on our credit card.  I have emailed x2 and if I do not get a refund deducted and SOON we will dispute the renewal charge for the VPN.  I can easily go elsewhere.  Please advise.

2

Hello Jane,

You've reached the AVG community support forum.
We sincerely apologize for the inconvenience this has caused you.
We've sent you an email with further details regarding your request. Please check your inbox/spam folders to find the email and use it to get back to us.