No dowload " virusscan failed "

AVG Performance
1

hi all , I can not dowload anything, webshield on of I tryed several thing no go…
thanks for some info
rgds
Mac

3

Hello Eddy, 

Thank you for reaching AVG support channel. We understand that you are unable to download anything in your device. We are sorry for the inconvenience. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you confirm that AVG program blocking the download?
2. Let us know the version of operating system installed.
3. Have you tried to disable AVG Anti-virus and check the status?
4. If you get any error message, please share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

2

Hello Eddy, 

Thank you for reaching AVG support channel. We understand that you are unable to download anything in your device. We are sorry for the inconvenience. We will check and help you to resolve it.

Please provide the following information to help you better :

1. How do you confirm that AVG program blocking the download?
2. Let us know the version of operating system installed.
3. Have you tried to disable AVG Anti-virus and check the status?
4. If you get any error message, please share us the screenshot (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)of it. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.