Hi Susie,
I understand this must be upsetting.
I see that the transaction has not been completed yet and hence you have not received any email.
Please wait for 24-48 Hours and check again.
Also, I see that you have already requested a Refund for the same order.
In that case, our refund team will process your request and get back to you via email with in 7-10 business days.
Just purchased your product. Have never received an email with the info to download product, HELP!!!
Hi Susie,
I understand this must be upsetting.
I see that the transaction has not been completed yet and hence you have not received any email.
Please wait for 24-48 Hours and check again.
Also, I see that you have already requested a Refund for the same order.
In that case, our refund team will process your request and get back to you via email with in 7-10 business days.