Hello Scott,
We regret for the inconvenience caused. We kindly request you to disable the AVG program using the instructions on the article http://avgclick.me/TempDisableAVG and check whether you could access the Internet.
Thank you.
When I installed AVG Free Antivirus 2016 it initially detected several threats. I was asked to reboot to finish removing them all. When I did so I had no internet access. If I hover over the internet symbol on the bottom right it states that I do have internet access. All browsers disagree. Window 7 Home Premium is the operating system.
I uninstalled the program. When I went to reinstall it said I needed an internet connection. Here is a picture of the screen which I took with my laptop - I can't do this communication with my desktop because I have no internet connection.
Scott,
We regret for the inconvenience caused, we appreciate your efforts. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested the data to assist you further. Thank you.
Hello Scott,
We kindly request you to follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
- If there isn't "AVG Network filter driver" click "Install " -> "Service" -> "Have Disk" -> "Browse" and look for
c:\Program Files\AVG\AV\Drivers\avgfwfd.inf
- Click "Open" button and follow the prompts
- Restart the computer twice
- Enable AVG Self Protection back.
If the issue persist please let us know, we are here to help you. Thank you.