No internet connection ... when there is an internet connection

With all due respect, I have done all of that. I am connected to the Internet … I am sending you this reply from the laptop connection to the internet. I can download the AVG_Ultimate_761.exe application (I now have 6 copies of is in my download file), but when I attempt to use it to install the software, I continue to get the error message.


Avinash (Customer Support) replied to your question at 8:38 AM on 3/26/2016.

Original question:
OK. So I'm connected to the internet (I'm sending this message!), but when I attempt to install AVG I keep getting an error message saying I'm not connected. What gives?

Ed

Reply:
Hello Edward,
We regret for the inconvenience caused. Please follow the steps in this article ( http://support.avg.com/SupportArticleView?urlname=Restore-Internet-connectivity ) to resolve your issue and install AVG successfully. Please, feel free to let us know if you require any further assistance. Thank you.

To see the entire conversation, click: https://support.avg.com/answers?id=906b0000000brDb

Hello Edward,
We are sorry to hear that. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
Please feel free to get back to us for further assistance.
Thank you.

Hello Edward,
We are sorry to hear that. We would request you to run AVG remover tool to completely remove AVG and then re install it.  
Please  click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.
4. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
5. Run the downloaded file to start the installation process.
6. Follow the instructions on your screen.  
7. Complete the installation and restart your computer.
Please feel free to get back to us for further assistance.
Thank you.