No licence after purchace

Hello Koos. I would like to let you know that the payment status of your product is currently unpaid. I request you to contact your bank to check if the transaction was successful and reach us back to further assist you. Thank you. Kishore, AVG Customer Care.

Bought  new licence  were sent avg order nr 37-5446212   amount of R580 deducted from my bank account  payment ref 486720943129  this was done on 16/06/2015  and as up to date no reply or answers   what now

Hello Koos. I would like to let you know that the payment status of your product is currently unpaid. I request you to contact your bank to check if the transaction was successful and reach us back to further assist you. Thank you. Kishore, AVG Customer Care.