Hello, Jan.
Thank you for choosing an AVG solution for your PC but I regret you are experiencing issues to install it. Please be informed that AVG Secure VPN does not require a license number as it is activated using AVG MyAccount email address and password. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Gegevens van uw bestelling en facturering
Bestelbedrag: 71,76€
Betalingsreferentienummer: DR492865xxxx
Rekeninghouder: Digital River World Payments AB
Bank: JPMorgan Chase Bank, N.A.
Plaats: Amsterdam
IBAN: NL44 CHAS 0209 97xxxx
BIC: CHASNL2X
Als u verwerkingsvertragingen wilt voorkomen, moet u ervoor zorgen dat u bovenstaand Betalingsreferentienummer gebruikt.
Bestelnummer: 1129520xxxx
Besteldatum: 1 december 2017
Please now it is already Januari 9, 2018: I got the message on December 6: I needed nothing to do and it would be installed within minutes. (xxxxxxxx@yahoo.com; xxxxxxx@yahoo.com). Can someone please help me or restitute the money?
Hello, Jan.
Thank you for choosing an AVG solution for your PC but I regret you are experiencing issues to install it. Please be informed that AVG Secure VPN does not require a license number as it is activated using AVG MyAccount email address and password. I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.