Hi Laurie,
Thank you for reaching us and we'll be glad to help you further.
To know more about it, may I know the operating system and AVG programs installed on your PC?
If you have installed AVG Internet Security, please disable AVG and check if you are able to access Yahoo account.
Refer the article for the same https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted!
Have been a customer for a long time. Purchased AVG Ultimate in September. Seems to work fine for awhile on my laptop but then has to be continually re-installed. The last time it would not install I called customer support. "Chris" said that my AVG was working until recently then stopped because Microsoft did an update. In the meantime he went into my computer and found I had a virus, trojan… I would have to pay hundreds of dollars for a "fix". After arguing that I already paid for a service to prevent this, why would I have to pay more to have it fixed. When I finally told Chris I was going to cancel AVG he said he would fix the problem for free IF I extended my contract for another year for $49.00…WTH I don't think so. I had him disconnect from my laptop and since then I have not been able to log into my yahoo account. Don't have a lot of faith in AVG at this point. Has anyone had a similar problem?? any help would be appreciated.
Hi Laurie,
Thank you for reaching us and we'll be glad to help you further.
To know more about it, may I know the operating system and AVG programs installed on your PC?
If you have installed AVG Internet Security, please disable AVG and check if you are able to access Yahoo account.
Refer the article for the same https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus
Keep us posted!
Thank you for the details.
Let us know the outcome after disabling AVG Internet Security.