Hello Michael,
We are sorry for the confusion and we are happy to hear that you have fixed the issue. We appreciate your efforts, AVG 2017 doesn't require any special configuration to scan emails as like old versions. You can check the user guide under AVG Zen -> MENU -> Help. Hope it helps. Feel free to let us know if you require further assistance.
Is there any recent user manual (PDF) for the 2017 Free (or other) version avalailable ?
Hello Michael,
We apologize for the inconvenience caused. Please follow the instructions from the article to configure the email and check if that works. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-your-email-scanning-protection
Feel free to contact us for further help.
Thank you.
Dear people,
I use(d) AVG Free 2016 and Thunderbird as an e-mail client to manage my 10 e-mail accounts. Setting up was not that easy. I remember I set up in AVG and Thunderbird for servers 127.0.0.1, and for different pop domains ports 5100,5101,5301,5101 (Gmail, Yahoo, Outlook, Zoho) etc. However, everything finally worked fine, until this morning when an AVG Free 2017 update was put on my computer. Now I cannot receive nor send e-mail ! Since the UI has changed completely: Is there a simple work-around (fearing that this will cost me hours and hours). So far I didn't any clues on the net. Please help.
Is there any recent user manual (PDF) for the 2017 Free (or other) version avalailable ?
Thank you very much! I see two help functions. One is in AVG ZEN > menu > Help (or F1): about AVG Zen indeed. More interesting, the other is in Antivirus Free > Menu > Help. In this last section a lot of information about the new UI / settings/ engine Antivirus 2017 is available. Thanks.
Michael, Currently these are the User Guides shown on the AVG webpage (http://www.avg.com/ww-en/downloads-documentation).
AVG Guru
Thank you for your answer. However, my screen is exactly as shown in your link. It simply doesn't work. I cannot send or receive anymore within Thunderbird. I don't know what to do…
Hello Michael,
We apologize for the inconvenience caused. Please follow the instructions from the article to configure the email and check if that works. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-your-email-scanning-protection
Feel free to contact us for further help.
Thank you.
Hello Michael,
We apologize for the inconvenience caused. If the previous instructions doesn't fix the issue, please follow the below instructions to fix this issue:
1. Please open your AVG Internet Security from AVG Zen tile.
2. Then click "Menu" at the top right corner of the AVG Internet Security and choose AVG "Settings"
3. Select Components in left side and click Customize in Firewall component.
4. In Policies, change the default rules to "allow".
5. In Network profiles, please choose the profile from Public to Private.
6. Click Ok to save the changes.
Please reply back if the issue still persists.
Thank you.
Michael ,
Please turn off all the components and check if you can send / receive emails via Thunderbird.
Hello Michael,
We are sorry for the confusion and we are happy to hear that you have fixed the issue. We appreciate your efforts, AVG 2017 doesn't require any special configuration to scan emails as like old versions. You can check the user guide under AVG Zen -> MENU -> Help. Hope it helps. Feel free to let us know if you require further assistance.
Thank you for your valuable information, Michael.
We hope, it helps you a lot in future. Also, thank you for letting us know about it. We are here if you need any further assistance, we work round the clock.