No protection message

Hello Gillian,
Could you please provide us with the information of your email address registered with your AVG program which will help us in locating your records with us and assist you better?
Thank you.

I purchased AVG Internet Security 2015 on 07/08/15 and I received an order number but it said there was a processing delay. I am receiving messages saying I have no cover and my computer is running very slowly.

Hello Gillian,
Could you please provide us with the information of your email address registered with your AVG program which will help us in locating your records with us and assist you better?
Thank you.