No purchase listing in My Products

AVG Protection
3

Hi Gerard,

We will look into this for you.

You have an active subscription of AVG Internet Security multi-device subscription valid till February 5, 2020.

Click here for the instructions to install the product on your laptop and refer this article for activation. Use your AVG MyAccount credentials to activate the product.

Please login to your AVG MyAccount in alternative browsers say Edge, Firefox and check if you are able to locate the active subscription. If not, provide the screenshot of AVG MyAccount page displaying no AVG products with your e-mail address at the top.

We require this screenshot in order to escalate it to our senior team to rectify this error. Attach the screenshot in reply to the e-mail we just sent to you.

1

I recently purchased Internet Security (Multi - Device) 10 devices and Virus Removal Assurance. Order Number 12273821710. I wish to add the security to my Laptop computer but no purchase is listed in My Products. Could you please advice when this will appear in my AVG MyAccount?

2

Hi Gerard,

We will look into this for you.

You have an active subscription of AVG Internet Security multi-device subscription valid till February 5, 2020.

Click here for the instructions to install the product on your laptop and refer this article for activation. Use your AVG MyAccount credentials to activate the product.

Please login to your AVG MyAccount in alternative browsers say Edge, Firefox and check if you are able to locate the active subscription. If not, provide the screenshot of AVG MyAccount page displaying no AVG products with your e-mail address at the top.

We require this screenshot in order to escalate it to our senior team to rectify this error. Attach the screenshot in reply to the e-mail we just sent to you.