No record of my orders on AVG web site

AVG Subscription
7

Hello Marie. It seems that you have purchased the Legacy products of the AVG. I kindly request you to check with the "Products" tab of the AVG My Account to locate your product. Please feel free to contact us back for any further assistance.

2

Hello Marie. It seems that you have purchased the Legacy products of the AVG. I kindly request you to check with the "Products" tab of the AVG My Account to locate your product. Please feel free to contact us back for any further assistance.

5

This is the message I get when I log in to AVG

Order History
Here you can find all your AVG products, services, subscriptions, & invoices

We have found no records of your orders in our system.Get AVG Protection

There is no place to source Products on this page - only Order History - Profile - Support

6

Hello Marie. In this case I will escalate this issue to our sales team and they will reply back to you via email.

1

In spite of the fact that the rep I chatted to this afternoon confirms that there is a record of a £30 renewal fee of a subscription to July 2016, there is apparently no record of this when I log in to the AVG site.  I have also received emails from AVG in May requesting this renewal.

How come ?

4

This is the message I get when I log in to AVG

Order History
Here you can find all your AVG products, services, subscriptions, & invoices

We have found no records of your orders in our system.Get AVG Protection

There is no place to source Products on this page - only Order History - Profile - Support

3

Hello Marie. In this case I will escalate this issue to our sales team and they will reply back to you via email.