Hello Margaret,
Thank you for posting in AVG Community Forum.
We have a specialized team to deal with mobile queries.
To reach them, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.
I purchased AVG Ultimate Android two weeks ago but there seems to be no record of my purchase on my account. I want to reset the phone to factory condition but an concerned that I might not be able to get AVG Ultimate back afterwards. Any suggestions please?
Hello Margaret,
Thank you for posting in AVG Community Forum.
We have a specialized team to deal with mobile queries.
To reach them, please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly to know the status.
Thank you.