No response on case number 04470002

Hello Lee,
We sincerely apologize for the inconvenience caused. We see that this case has been already escalated to the concerned team. In order to help you, I have changed the case to high priority to check with this issue as soon as possible. We appreciate your understanding and patience in this issue.
Thank you.

After sending the requested SysInfo logs under case number 04470002, I have received no response.  What's next?

Hello Lee,
We sincerely apologize for the inconvenience caused. We see that this case has been already escalated to the concerned team. In order to help you, I have changed the case to high priority to check with this issue as soon as possible. We appreciate your understanding and patience in this issue.
Thank you.