No security, just tune-op

Purchased Ultimate in June. A few days ago, I noticed no icon for AVG Security, just the one for PC Tuneup (PU)  But, the two switched icons. AVG Security (AVGS) icon is there, but opening it, it opens Zen, not AVGS. Told the techs the following:

  1. Boot comp. No AVG logo/icon is now for Zen. No PU No Security icon.
  2. Using a good process analyzer, there is only PU, no othwesr AVG (OI know how to read processes).
  3. Now, with it obviously not running, manually start AVG, it opens and shows all green except the advertising. But is it. So, back to Processes. Aha! There is all the AVG process files and tree. Woohoo, it LOOKS like it is working. Now, do I leave that AVG GUI open, like I would a word processor, or can I close it now? Let's look at the processes first. Aha! It's all there. Close the window.
  4. Check processes - refresh, there's Tunop, no AVG.
Tech support requested:
  1. Run their program that grabs sys info. Send to them.
  2. Wait - wait - wait - wait. Hmm. Call them.
  3. What we need to do is access your computer - STOP! NO! You're not going to delete my Windows again. I told them.
  4. "Then we require a" (huge list of screen shots, logs, all totally unrelated to AVG.) to prove to us you are not lying and that AVG is really not running, then we may refund you your money." Well, at least he realized it was my money (was).
My question: Does anyone know how to get AVG security to load at boot, instead of manually starting each time and leaving the window open, and put PC tuneup back. So, in the end, AVG security is back under it's proper icon and starts at boot, and PC tuneup is under it's own icon and starts at boot (only AVG product that does right now).
 

I have taken this up with FIVE different so-called AVG techs. Each gave a different reason, each had a different resolution, none of which worked.

This is for those that found out they have a new type of AVG Ultimate. The one where they removed AVG security leaving us with just PC Tuneup. Remember - there to Get a refund BEFORE the 30 day guarantee is up, else, you end up with a dressed up, but dumber version of what you paid for.

Yes, John, after the recent update you will not have the option to "temporarily disable AVG protection" when you right click on the AVG System Tray icon. You can only do it only if you access the program interface. We apologize for not having explained this initially.
The steps that you have provided to disable AVG Internet Security is absolutely correct.
We request you to submit your feedback in having the older options to get updated using this link: http://www.avg.com/product-feedback .
Please feel free to contact us if you need any assistance.

Balasubramanian, If I uynderstand this correctly, what AVG did, was change from two icons to one icon and decided to let some of us spend 5 days trying to get it fixed., If this bis the casae, then why the hades didn'tr5 someone just say so instead of my having to uninstall, and re-install, and re-scan, and re-tiune....,!!!

This is not satifactory. It id NOIT the product I paid for, not the product that was advertsised, not the same product I have been using up nto the other day.

Is this the correct procedure now to disable AVG temporarily

  1. I mouseover the icon and click on "Click to Open AGV"
  2. It opens AVG Zen. In the Zen window I should click on "Open AVG". (didn't I just try that)?
  3. Three clicks now, not onme.
  4. In the "AVG Internet Security" widnows, click "Options".
  5. In the Options widnow, clcik "Adbanced Settings"
  6. In the Advanced Settings window, click "Temporarily Disable AVG Protection"
  7. In ther "Temporarily Disable AVG Protection" use the drop-down to select amount of time. Click OK.
  8. Click to close Advanced Settings window.
  9. Click to close AVG Internet Security Window
  10. Click to close AVG Zen. DONE!

Before, I could access AVG with a right-click, select Temporarily disable AVG, and set the amount of time. One click operation was changed toi 10 clicks tgo get there and four to get out..  This is NOT the product I bought, is NOT the product I have been using since June, and NOT the product advertised.

Shall I wait for the Super Extra Ultimate upgrade or is next week too soon to expect a working product that I bought?

If you do single click on the system tray icon of AVG, you will get the  AVG Zen interface directly opened.
If you right click on the icon you should get all three options as mentioned above.
Do you mean to say that when you right click on AVG system tray icon you get only one option?
Also do you mean that you still have the trial expiry notices for the AVG Ultimate program?
If you don't have the trial notices on the Zen interface then it is clear that your AVG Ultimate paid version is perfectly installed.

I've already been down that road. Twice!. Contact AVG? That's why I asked in here because each tech I spoke to has it their mind they knew what the problem was, no icon. They didn't listen. Didn't listen, and only want access.

Unfortunately, these etch-a-sketch type of suppoort forums lack in sdimple things like atacjing a image so words will have to do.

  1. When Unltiumate was installed, it was NO TRIAL:. Be clear about that.
  2. In sept pf this year, AVG turned over and kept telling me to upgrade to "Pro". IU bought a years subscription. Not 3 months. Tech support fixced that. They just had me disable the notices. So, that fixed it so I don't see I should upgrade to Pro. But it still means I should.
  3. 4 - 5 days ago, I ooled at the tray. There were two icons, as has been since it was installed. There was Tune-Up, where I could just right-click and select Turbo Mode. The other icon was the AVG logo, and tight-clicking, I could selectm right from there, Temporariliy disable AVG security. and select an amount of time. Done.
  4. The probelm began when the Tuneup icon diosappeared, and the AVG logo althnough on mouseover says "Click to open AVG" and right-click pen not a contect menu, but a kiddi-koder kewl pop-up that offers "Open AVG", Scan, Run PC Tune Up. ONE ICON, not two and the options thazt were there, are now buried 9 clicks inside.
  5. Now it's down to one icon, and It doesn't tell me if security is running at all. So I check with a decent process program, and fid the bits and pieces of AVG running. After searchiung out what each means and is for, and keeping a list, I can now check occassionaly to make suyre it is on. heck of a lot of work loading AVG. Norton, it loads at boot, plain and easy.

SUMMARY: The product I bought is not the same thing that showed up a few deays ago. It does not tell me how much time is left on the subscription, does not have the GUI (TWO of them) that I paid for, it only has one and not what I paid for.

RESULT with AVG: Let's assume I l;eased a car from you. AS Ford Custoim 500 Super Sport. I drive it, love it, and love the GUI and it's power and mobility. 45 days later, the engine light com,es on and tells me to upgrade to bigger and better engine. But I don't want a bigger engine and so the mechanic, she pulls the wires out that lead to the warning light.  A week or so later, the car looks great, but half od the dash is gone, including the pieces that held the warning lights. I take it back again and 6 different mechanics take a turn at telling me what is wrong. But first, they need to chack my hose, my garage, my driving, maybe change a few things and tweak this, paint that,  and it will work. Several years ago, when the mechanic was last at my house, she burned it down. It's why mechanics are not allowed in my house (computer).

They can lie to me about the problem, and blame everything from solar flares toi alien invasion, but don't insult me by expecting me to beleive it.

Ih yes, when they started popping oiut messages tjhat I should upgrade to pro, and they disabled the notice, all thyree devices that HAD AVG now had a trial os AVG Internet Security and I had to reinbstall Ultimate again, and go through all the Scan again, tuneup again, which makes me wonder, whhy did the computers that were tuned up by AVG Ultimate, suddenly needing to be tuned up again by AVG Ultimate.

I don't think AVG can stick together much longer the way it's tweaked and gibbled to make it work - even if it means sddestroying the comp, so loing as AVG works on it - all is good eh!
 

  1.  

Hello John,

We are sorry for the inconvenience caused.
We can understand that you are inquiring about the change of the options that  you get after right click on AVG system tray icon.
Please be informed that in our latest update the options for AVG system tray right click icon has been changed.
If you have AVG Ultimate installed then on the system tray right click you will get "Open AVG" which will open the AVG Zen interface then "Scan now" using the AVG Internet Security and then "Maintenance" using the PC TuneUp program.

I've already been down that road. Twice!. Contact AVG? That's why I asked in here because each tech I spoke to has it their mind they knew what the problem was, no icon. They didn't listen. Didn't listen, and only want access.

Unfortunately, these etch-a-sketch type of suppoort forums lack in sdimple things like atacjing a image so words will have to do.

  1. When Unltiumate was installed, it was NO TRIAL:. Be clear about that.
  2. In sept pf this year, AVG turned over and kept telling me to upgrade to "Pro". IU bought a years subscription. Not 3 months. Tech support fixced that. They just had me disable the notices. So, that fixed it so I don't see I should upgrade to Pro. But it still means I should.
  3. 4 - 5 days ago, I ooled at the tray. There were two icons, as has been since it was installed. There was Tune-Up, where I could just right-click and select Turbo Mode. The other icon was the AVG logo, and tight-clicking, I could selectm right from there, Temporariliy disable AVG security. and select an amount of time. Done.
  4. The probelm began when the Tuneup icon diosappeared, and the AVG logo althnough on mouseover says "Click to open AVG" and right-click pen not a contect menu, but a kiddi-koder kewl pop-up that offers "Open AVG", Scan, Run PC Tune Up. ONE ICON, not two and the options thazt were there, are now buried 9 clicks inside.
  5. Now it's down to one icon, and It doesn't tell me if security is running at all. So I check with a decent process program, and fid the bits and pieces of AVG running. After searchiung out what each means and is for, and keeping a list, I can now check occassionaly to make suyre it is on. heck of a lot of work loading AVG. Norton, it loads at boot, plain and easy.

SUMMARY: The product I bought is not the same thing that showed up a few deays ago. It does not tell me how much time is left on the subscription, does not have the GUI (TWO of them) that I paid for, it only has one and not what I paid for.

RESULT with AVG: Let's assume I l;eased a car from you. AS Ford Custoim 500 Super Sport. I drive it, love it, and love the GUI and it's power and mobility. 45 days later, the engine light com,es on and tells me to upgrade to bigger and better engine. But I don't want a bigger engine and so the mechanic, she pulls the wires out that lead to the warning light.  A week or so later, the car looks great, but half od the dash is gone, including the pieces that held the warning lights. I take it back again and 6 different mechanics take a turn at telling me what is wrong. But first, they need to chack my hose, my garage, my driving, maybe change a few things and tweak this, paint that,  and it will work. Several years ago, when the mechanic was last at my house, she burned it down. It's why mechanics are not allowed in my house (computer).

They can lie to me about the problem, and blame everything from solar flares toi alien invasion, but don't insult me by expecting me to beleive it.

Ih yes, when they started popping oiut messages tjhat I should upgrade to pro, and they disabled the notice, all thyree devices that HAD AVG now had a trial os AVG Internet Security and I had to reinbstall Ultimate again, and go through all the Scan again, tuneup again, which makes me wonder, whhy did the computers that were tuned up by AVG Ultimate, suddenly needing to be tuned up again by AVG Ultimate.

I don't think AVG can stick together much longer the way it's tweaked and gibbled to make it work - even if it means sddestroying the comp, so loing as AVG works on it - all is good eh!
 

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