Hello Chris,
Thank you for contacting AVG Community Support.
We understand that you have already contacted our concern team via chat.
If you require any further assistance, please do let us know.
Thank you and keep us updated.
I very recently discovered an amazing deal on Amazon for a 2 year, 5 device subscription of the AVG Ultimate Bundle. Broke as I am, (and I am broke) I simply could not pass up that opportunity and grabbed it while it was hot. This is my second time purchasing the AVG Ultimate Bundle. I originally became interested in the AVG product line when I discovered that Tune-Up Utilities had been absorbed by AVG. I'd been a huge fan of that system maintenance software for years and since I was committed to try AVG's new cleaner, which implemented those technologies, I figured I'd try the other products AVG has to offer to keep things uniform and tidy. I wasn't disappointed with that decision, the AVG product line proved to be somewhere between adequate and amazing across the board, Antivirus, VPN, system maintenance, driver updater, I was happy then and I'm happy with this newest bundle which I've feel almost as if I've stolen through that deal I found. Out of respect to customers who might have purchased elsewhere for a lot more, I'll reserve those figures. I'm especially pleased with how it's affected my Android device. Better still: with a 5 device subscription, I'm able to share these product features with other people in my life. I've installed AVG products on my 65 year old mother's PC and her Android device, and believe it or not, it's user friendly enough she's not only able to utilize the software's basic functions after me walking her through them, she's actually played around with it enough to show me a few things, including the duplicate file/image and blurry photo finder which she desperately needed, as she's famous for taking 20+ Pictures at a time and never going through to delete the bad ones. I gave my 5th device installation to my best friend who has an iPhone and he's also taken to the AVG apps available on iOS with surprising excitement. Unfortunately, I'm not here to praise AVG, I'm here as a last result to figure out an issue I simply have not been able to resolve on my own, doing online research and watching youtube videos… I don't get what's happening and it's become a major source of frustration: MY ACCOUNT STILL SHOWS NO SUBSCRIPTIONS!!! No matter how many times I enter the activation code and then log into my AVG account, how many devices I do that on, which AVG service/product I do it through, on my PC, my phone, my mother's phone, on AVG's site… No matter what, every time I log in, including if I click 'My subscriptions' on this site right now, it shows that I have no active subscriptions, when in fact I have just short of 2 years left. This can be very frustrating as several apps make me reenter my activation code upon restarting my phone. My mother, not a very technology savvy lady, who originally loved this change, has now deemed the product to be "more trouble than it's worth" after having to go back and fourth between her text messages from me with the activation code, having to copy and paste, because we can't simply log in under my email and choose 'remember me' because according to AVG I don't have a subscription and we're both just so tired of entering that activation code every day. This is especially disappointing as my mother actually made this purchase as a gift to me after I assured her it would benefit her as well and talked up the amazing difference AVG products can make on a regular basis. Please, help. I feel there's nothing more I can do on my end, I've explored every avenue and tried every recommendation I could find through Google and Reddit. I found one post on here where someone reported exactly what I'm experiencing (although they had a 1 year, 1 device subscription' and the AVG rep told them it could be resolved through an email AVG would send him. I'm hoping I can get this resolved sooner rather than later.
Hello Chris,
Thank you for contacting AVG Community Support.
We understand that you have already contacted our concern team via chat.
If you require any further assistance, please do let us know.
Thank you and keep us updated.