JAMES, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. You should actually have carried on posting in your original topic (https://support.avg.com/answers?id=9060N000000TnaC).
AVG Guru
Dear AVG. It is now 23 December and my Ultimate is still disconnected. You forwarded the case to concern team 10 days ago.
This has been going on since 12 November and I cannot understand what is wrong with you.
If you are incompetent to fix it then just refund my ZAR712 and I can forget about AVG.
Thank you
James Webb.
Balasubramanian (Customer Support) replied to your question at 12:16 PM on 12/12/2017.
Original question:
On 12 November 2017 my subscription was renewed (79961573). AND I was billed a second time (79961276). The second billing was promptly refunded but I DO NOT HAVE ULTIMATE. I have the basic free AVG only. You charged me twice, refunded me once and cancelled me once. Please fix this. Thank you. Mike.
Reply:
Hello James,
I understand the inconvenience.
I see that your order (79961573) for AVG Ultimate (1 year subscription) is facing a synchronization issue, hence the activation issue persists.
To fix the issue, I have forwarded the case to concern team but this till take few business days. Your patience is much appreciated.
Keep checking your email to know about the status.
To see the entire conversation, click: AVG Ultimate missing | AVG
JAMES, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution. You should actually have carried on posting in your original topic (https://support.avg.com/answers?id=9060N000000TnaC).
AVG Guru