Hi Karthikeyan & Ranjani Bakthavachalam
You told me that there is a known bug and that's why no virus definition updates for 2014 version, that is being analyzed by development team. It has P1 High priority so it will be fixed soon. But it's already 3 days this time since Oct 11, the virus definition still in Iavi:13188, I saw the older version such as 2011 and 2012, they all have virus definition updates today and yesterday. How long will it takes to fix the bug? I didn't update from that download page. My new computer is install AVG 2016 free without Zen a few days ago, but my old one must stick to 2014 version because of low Ram memory. Please fix it asap , Thank you again!
Hello Boris,
We can understand your concern. Due to the arrival of new threats and infections, we have updated our AVG security program with high new security patches and updates to enhance the computer security. To download the latest virus definitions we would request you to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Protection free.
Note: If you have installed any other conflicting programs like AVAST, NORTON, McAfee or KASPERSKY try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
Boris,
We do understand your concern. This is a known bug, that is being analyzed by our development team. It has P1 High priority so it will be fixed soon. Thank you for your better understanding!
Hello Boris,
Please be informed that only the virus definition engines which has not received the appropriate files will be modified everyday and it will be available for the download.
Once if any virus definition's has been added for the AVG 2014 version it will be available for the download.
Thank you for your times for answering my questions! And I am sorry about my long and bothering messages which made some of you disappointed. Because I really need an answer, a good answer. And yes, the 2014 is updating again and not left behind, I hope this will not happen again until Dec 31. Thank you again!
Hi Karthikeyan & Ranjani Bakthavachalam
You told me that there is a known bug and that's why no virus definition updates for 2014 version, that is being analyzed by development team. It has P1 High priority so it will be fixed soon. But it's already 3 days this time since Oct 11, the virus definition still in Iavi:13188, I saw the older version such as 2011 and 2012, they all have virus definition updates today and yesterday. How long will it takes to fix the bug? I didn't update from that download page. My new computer is install AVG 2016 free without Zen a few days ago, but my old one must stick to 2014 version because of low Ram memory. Please fix it asap , Thank you again!
Alan Binch
The AVG 2014 has new virus definition on Oct 8, but today Oct 9, there is no new updates again, and I found that all other versions including 2011, 2012, 2013, 2015, and 2016 have new virus definition updates today, how come there is no new virus definition updates for 2014 version?
I will install AVG 2016 free without Zen later, but I want to keep 2014 version for my old computer because of private reason and please keep its virus definition up to date. It said all old version will be end support after Dec 31, 2016, not now. So please keep the virus definition updates as other versions.
Alan Binch
Karthikeyan & Ranjani Bakthavachalam already told me there is a known bug cause avg 2014 stopped updating virus definitions , it has P1 high priority and will be fix soon. How come you keep telling me the same message, copy and paste the same message? I have already told you I didn't update from that page. I use my avg 2014 and click update for new virus definition. But that page Install AVG on your PC, Mac | AVG installation files should have new virus definition update as other olders versions and new version. I think the AVG 2014 paid version users also very worry and confuse about this.
We can understand your concern. Due to the arrival of new threats and infections, we have updated our AVG security program with high new security patches and updates to enhance the computer security. To download the latest virus definitions we would request you to remove previously installed program traces of (AVG 2015 or AVG 2014)from your system using AVG Remover tool and then try to reinstall AVG Protection free.
Note: If you have installed any other conflicting programs like AVAST, NORTON, McAfee or KASPERSKY try to uninstall it.
Once you have uninstalled from your system,try to follow the steps which mentioned below.
Remover and Download:
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
AVG Guru
Thank you for your valuable information about this update. We appreciate your time and patience. Feel free to contact us for further query regarding AVG.
Thank you.
Boris,
It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that this issue is being analyzed and the fix will be available at any moment. Thank you.
Hello Boris,
Thank you for the detailed information. Please do not worry, it has been updated to the concerned team And it should fix the bug soon. Thank you for your patience and co-operation.
I have contacted AVG technical team, the technician told me another thing. He told me that AVG 2014 will be stopped support after Dec 31, 2016, not right now. After I showed him those pages, he said they are fixing the update files for AVG 2014. He also said AVG 2013 to AVG 2016 have the same virus definition file, it's ok to manually download it directly from those page, even these updates should not be used for avg anti-virus free. I hope he is right and hope that the virus definition will be update in that page again.
Hi
I have tried your method, uninstalled avg free 2014 and reinstalled it, but there is still no virus definition update for it. Then I go to AVG download centre to see if there is virus definition update, the virus definition update is stopped on Oct 5 . And I tried to see the 2012, 2013, 2015, and 2016 page and found that they all have virus definition update today. Please take a look at these avg page:
AVG 2013 http://www.avg.com/ww-en/download-update-2013.tpl-stdfull (have update today Iavi:13165)
AVG 2014 http://www.avg.com/ww-en/download-update-2014.tpl-stdfull (no update since oct 5 Iavi: 13154)
AVG 2015 http://www.avg.com/ww-en/download-update-2015.tpl-stdfull (have update today Iavi:13165)
AVG 2016 http://www.avg.com/ww-en/download-update.tpl-stdfull (have update today Iavi:13165)
You can see that there is only avg 2014 has no virus definition update, so I don't think it's my problem, the virus definition update should be update in all version, How come there is no virus definition update for 2014 version. I think there is a glitch or issue, please update virus definition database for 2014, Thank you!
Boris, The AVG 2014 'paid version' update webpage has now been updated.
AVG Guru
Hi Aravindh
You still didn't answer my question. You said AVG 2014 is outdated version, but how come 2011, 2012, 2013 still have virus definition updates everyday? These versions are older than 2014 version, how come there is no virus definition updates? 2014 is older than 2011, 2012, and 2013?
Hi Ranjani Bakthavachalam
Finally someone answered my question, Thank you! Yesterday I thought it's going back to normal, but the virus definition updates only in the morning and stopped at Iavi: 13188, others like 2011, 2012, 2013, 2015, and 2016 all have updates in afternoon and at night to Iavi:13193, or for 2011 and 2012 were Iavi: 12193. Today there is still no updates only for 2014, still at 13188, others have already updated to 13193. I hope this bug will be fix soon and it can have normal update everyday. Thanks again!
Hello Boris,
Please be informed that only the virus definition engines which has not received the appropriate files will be modified everyday and it will be available for the download.
Once if any virus definition's has been added for the AVG 2014 version it will be available for the download.