Non cancellation

AVG Subscription
3

Hello Leslie,
We are sorry for the inconvenience caused. We see from your record that you have purchased AVG TuneUp Unlimited on 2017.3.16 which is valid till 2019.3.31. It seems that the automatic renewal was not cancelled and the product have been upgraded from normal subscription to multi device subscription. If you do not wish to use this product, you can request for refund from this link https://support.avg.com/RefundForm.
Thank you

1

Why has my credit card been used to renew a subscription I cancelled on 14/10/2017  and confirmed in the reply? This is simple theft!

2

Hello Leslie,
We are sorry for the inconvenience caused. We see from your record that you have purchased AVG TuneUp Unlimited on 2017.3.16 which is valid till 2019.3.31. It seems that the automatic renewal was not cancelled and the product have been upgraded from normal subscription to multi device subscription. If you do not wish to use this product, you can request for refund from this link https://support.avg.com/RefundForm.
Thank you