Non-completion of "Whole Computer Scan"

AVG Protection
7

Hi Ranjani,
 
I did as you said, removing AVG and then re-installing it and for some days all was fine but I started a”Whole Computer Scan” today but it has “hung” at 1% and again does not respond to “Stop”. In the previous few days I had run “Whole Computer Scans” with no problem. Obviously, I cannot keep on removing and then re-installing AVG especially since it does not seem to have solved the problem. Have you any further thoughts on this issue?
 
With my thanks in anticipation of your helpful reply,
 
Wayne

8

Hello Wayne,
We are sorry to know that the scan issue still persists even after reinstalling AVG. In this case, we suggest you to run AVG repair and check. Please click on this link for the steps to download and run the AVG repair avgclick.me/RepairAVG
Thank you.

6

Wayne,
We regret for the inconvenience caused to you, This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG Antivirus free program.

Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it.  Now click this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe to download your AVG AntiVirus FREE version, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation and restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.

1

Hi,
I am running the free version on Windows 10 and have a problem with "Whole Computer Scan" which "hangs" at about 1% completed and does not respond to the "stop" command. Anyone have any thoughts on this issue?
Fingers crossed,
Wayne

2

Wayne,
We apologize for the diffficulties. We have sent you the email instructions to collect log files so that we will escalate this case to our senior level technician. They will analyze the issue and get back to you via email. Please let us know once you have collected and submitted them. Thank you!

3

Hello Wayne,
Thank you for providing the screenshot. Please restart the computer after you got the repair failed message and then open AVG and check if you are able to scan as usual.
Thank you.

4

Hi Ranjani,
 
I did as you said, removing AVG and then re-installing it and for some days all was fine but I started a”Whole Computer Scan” today but it has “hung” at 1% and again does not respond to “Stop”. In the previous few days I had run “Whole Computer Scans” with no problem. Obviously, I cannot keep on removing and then re-installing AVG especially since it does not seem to have solved the problem. Have you any further thoughts on this issue?
 
With my thanks in anticipation of your helpful reply,
 
Wayne

5

Wayne,
We regret for the inconvenience caused to you, This may be due to missing/ corrupted files at the time of update. We can resolve this issue by performing a re-installation of your AVG Antivirus free program.

Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it.  Now click this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe to download your AVG AntiVirus FREE version, run the downloaded file to start the installation process and follow the instructions on your screen.

Complete the installation and restart your computer, initiate the scan and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.