None of my subscriptions appear when I log into avg

Hello Charles,
You've reached the AVG community support forum.
We have sent you the email regarding this issue. Please check for the email and get back to us.

Thank you for your understanding. 

My current subscription expires next year ,however when I log in i get a message indicating that i have no product subscriptions …
I have logged in recently and this issue  was not wasn't an issue then.

Hello Charles,
You've reached the AVG community support forum.
We have sent you the email regarding this issue. Please check for the email and get back to us.

Thank you for your understanding.