Not able to cancel subscription?

AVG Subscription
3

Hello Simon,

We realize this must be upsetting, but contacting our support is easy when you visit "support.avg.com".
In future, use the links as mentioned in this article: http://avgread.me/1FQ12oe to reach AVG customer care.
Regarding cancellation of subscription, you have been charged recently for AVG TuneUp - Unlimited Devices.
Since you have signed up for AVG TuneUp (60 day Trial) and it had auto renewal enabled, the charge was debited automatically.
Would you like to get refund for this charge or just cancel the auto renewal?

1

I cancelled my subscription via an email sent by AVG themselves.
I have still been billed with no information of the account it has been taken from.
They have made it very difficult to cancel and they have no customer service I can contact.
HELP!

2

Hello Simon,

We realize this must be upsetting, but contacting our support is easy when you visit "support.avg.com".
In future, use the links as mentioned in this article: http://avgread.me/1FQ12oe to reach AVG customer care.
Regarding cancellation of subscription, you have been charged recently for AVG TuneUp - Unlimited Devices.
Since you have signed up for AVG TuneUp (60 day Trial) and it had auto renewal enabled, the charge was debited automatically.
Would you like to get refund for this charge or just cancel the auto renewal?