Hello Jane,
We're sorry to hear this.
Your subscription details are listed below,
AVG Secure VPN for Windows (1 computer), valid until January 3, 2024;
AVG PC TuneUp (1 computer), valid until August 23, 2022
This error occurs when too many devices try connecting to the AVG Secure VPN servers using the same subscription. We recommend ensuring that AVG Secure VPN is not activated or connected on any unused devices.
We request you click on the link below to reach our AVG billing team via live chat or call support to help you extend your subscription for multiple devices.
https://support.avg.com/support_sales?l=en
Thanks in advance.
I have been successfully using AVG secure VPN for several years. Unfortunately my subscription ran out because my credit card had expired. I renewed my subscription but I am now having problems connecting to AVG VPN. The message I get each time is 'you are not connected to the internet' and yet I am. Just now I also received a message saying 'Max Connections reached'. I thought that my subscription covered more than one pc (I have two). Could anyone advise please? Thanks.
Hello Jane,
We're sorry to hear this.
Your subscription details are listed below,
AVG Secure VPN for Windows (1 computer), valid until January 3, 2024;
AVG PC TuneUp (1 computer), valid until August 23, 2022
This error occurs when too many devices try connecting to the AVG Secure VPN servers using the same subscription. We recommend ensuring that AVG Secure VPN is not activated or connected on any unused devices.
We request you click on the link below to reach our AVG billing team via live chat or call support to help you extend your subscription for multiple devices.
https://support.avg.com/support_sales?l=en
Thanks in advance.