Not able to find/use AVG product purchased

AVG Subscription
3

Jhonabelle,

I understand this must be upsetting.

I see that we have not yet received the amount and hence the Order has not been processed yet. I request you to wait for 24-48 Hours and check again.

Meanwhile, you can install the AVG Internet Security-Unlimited and AVG TuneUp-Unlimited by following the steps provided in these articles: How to download, install, and activate AVG Internet Security - Unlimited and Download, install, and activate AVG TuneUp - Unlimited

1
I purchased 2 products AVG:
1.- AVG Internet Security
1-year subscription, Unlimited devices
Billed annually
US$39.99 
2.-AVG TuneUp
1-year subscription, Unlimited devices
Billed annually
US$44.99
In my AVG account is not on records, and in my computer it is not reflected, only the trail version.
These 2 products I purchased using AVG web site and I got the confirmation in my email, however I cannot find these products in my computer and I cant find any solution in any AVG web site support areas.
Can anybody help me? I spent a lot of money in 2 AVG products and are not on records and not operative.
Thanks for any tips or support.
Looking forward to hearing from you.
Regards,
Jhonabelle Ilaga
2

Jhonabelle,

I understand this must be upsetting.

I see that we have not yet received the amount and hence the Order has not been processed yet. I request you to wait for 24-48 Hours and check again.

Meanwhile, you can install the AVG Internet Security-Unlimited and AVG TuneUp-Unlimited by following the steps provided in these articles: How to download, install, and activate AVG Internet Security - Unlimited and Download, install, and activate AVG TuneUp - Unlimited