Not able to update my avg on my computer, not able to connect to your server

Hello William, I apologize. Please follow the below steps to update AVG offline.
1.Go to www.avg.com/update.
2.Select the update files you need (typically Virus definitions and All necessary modules for your operating system) and download them to a portable media, e.g. a USB flashdisk.
3.Open your AVG program.
4.In the menu Options, click Update from directory.
5.Navigate to the folder where you stored the update files, and click OK.
Please feel free to get back to us for any issues with AVG. Thank you.

William, Also what is your Windows OS?.
AVG Guru

cannot connect to your server.

Hello William, I apologize. Please follow the below steps to update AVG offline.
1.Go to www.avg.com/update.
2.Select the update files you need (typically Virus definitions and All necessary modules for your operating system) and download them to a portable media, e.g. a USB flashdisk.
3.Open your AVG program.
4.In the menu Options, click Update from directory.
5.Navigate to the folder where you stored the update files, and click OK.
Please feel free to get back to us for any issues with AVG. Thank you.

William, Also what is your Windows OS?.
AVG Guru