Not accepting your own Lincense Number

Brenda White quote "you are not accepting it for my new computer"…
Brenda, Are you transferring your license number from an old computer? (https://support.avg.com/SupportArticleView?q=transfer&urlname=How-to-transfer-AVG-license-to-a-new-computer&l=en_US).
AVG Guru

My lincense number expires on 3/15/15 and you are not accepting it for my new computer.  WHY aren't you accepting your own Lincense Number that U gave me after my purchased your protection?

Brenda White quote "you are not accepting it for my new computer"…
Brenda, Are you transferring your license number from an old computer? (https://support.avg.com/SupportArticleView?q=transfer&urlname=How-to-transfer-AVG-license-to-a-new-computer&l=en_US).
AVG Guru