Hello Raywyn,
I apologize to hear about the inconvenience this may have caused. Please let us know the exact error message or error code if it generates any when you try to install AVG Internet Security.
I would suggest you to try running AVG Clear & Remover tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG traces.
Note: Please run AVG Clear first.
To install AVG Internet Security, please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .
When I attempted to renew my protection for another year, I was given a new licence number (that part's ok), but I get the message that I am not protected as my protection is turned off. I tried to install from the links given to me in my email, but still no success. I thought perhaps uninstalling what had been there previously, and then trying to reinstall would help, but still no success. Any suggestions?
Thanks
Raywyn
Hello Raywyn,
I apologize to hear about the inconvenience this may have caused. Please let us know the exact error message or error code if it generates any when you try to install AVG Internet Security.
I would suggest you to try running AVG Clear & Remover tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove AVG traces.
Note: Please run AVG Clear first.
To install AVG Internet Security, please follow the instructions as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free .