Not connecting to update server

AVG Protection
3

Thank you for informing that you are using the paid version.
We request you to completely remove the existing AVG Antivirus program using the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0 .
As per our record, you have purchased the license for AVG Antivirus, so to download and install it  please follow the steps as mentioned in this article:
http://avgread.me/1DXPL5z .
Please feel free to contact us if you need any assistance.

8

Im not sure where to see that. All I can see is that it is windows XP professionals. The AVG was working fine till this last update to server failed. I have been using it for more than a year?

1

My updates also say it is not able to connect to the update server. have tried the repair link but it is still not working?

7

Hello Deirdre,

We are sorry for the inconvenience caused.
Are you using the free, trial or paid version of AVG?

4

Its a service pack 2. What now?

5

Hello Deirdre,
Thank you for the information. Please check if you have Service Pacck 3 of Windows XP installed in your computer. The latest version of AVG works fine only with the computer that has Windows XP SP3 installed.
Thank you

6

Hello Deirdre,
Thank you for the information. We keep you informed that we can't install AVG program with service pack 2 configuration and we request you to upgrade from service pack 2 to service pack 3 or later windows editions. To get to know about our AVG Compatibility please have a look at this article: http://support.avg.com/SupportArticleView?urlname=AVG-compatibility-with-Windows-10 .
Thank you for understanding.

2

Hello Deirdre,
We regret for the inconvenience caused. To check whether your operating system is installed with service pack 3, we would request you to follow the steps which mentioned below.
Step 1: Press Windows button along with pause break.
Step 2: You will be getting a dialog box in your screen.
Step 3: You can see the service pack information under "Windows Edition" column.
If you have installed with service pack 3 please let us know, we are here to help you.
Thank you for understanding.