Not doing what it says on the tin

Hello Stephen,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request whether the components of the AVG PC TuneUp program has been is inactive? Thank you for understanding. We look forward to hearing from you soon.
Thank you.

analyzing on clean up windows and programs is fixed on 3/4 this has been going on for 5 hours downloaded free trial worked perfectly

Hello Stephen,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request whether the components of the AVG PC TuneUp program has been is inactive? Thank you for understanding. We look forward to hearing from you soon.
Thank you.