Not fully protected

Karen, Have a look @ this article (http://avgclick.me/RepairAVG).
AVG Guru

The identity protection function stopped working and is showing as "not  protected" . The other functions "are protected" and the virus updated appears to be working.
The "fix now" button does not work. Your suggestions for fixing this problem pls?
Karen, Have a look @ this article (http://avgclick.me/RepairAVG).
AVG Guru