Hello Santosh,
Thank you for your quick reply.
I will try the repair program
product name: AVG Internet security 2015 (full,unlimited)
licence expires Monday,July 26, 2021
Regards John
hello. on my dashboard it says in RED. NOT FULLY PROTECTED. and shows COMPUTER and WEB
in red. says update required but will not let me do update as nothing happens. it has been like this for about 4-5 years,…Is this how its meant to be.??
regards John
Hi John,
We are sorry to hear this.
We will help you to resolve the issue.
Can you mention the version of your program?
Please try to repair the program from the control panel and check for the issue again.
Refer this article for repairing the program https://support.avg.com/SupportArticleView?urlname=Repair-AVG-Antivirus
If the issue persist, please uninstall the program from the control panel and reinstall it again.
Refer this article for installation https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection
Keep us posted.
John, thank you for information.
Please open the program -> About -> you will find the version of the program.
Try to repair the program in your convenient time and let us know the status of the issue.
Thank you for the information.
As per your request, we have offered our additional support through email.
Please check for the email and connect back to us as soon as possible.
Hello agaqin Santhosh,
my version number is 2015.0.6201
engine version is 30150.
I did the repair as suggested but all it has done is on my dashboard is there are NO little windows open to show I am covered for security . In fact it now says that I am on a freee version. That is not what I paid for… So now am i still covered till 2021 or no ??. Maybe just give me a new version so that I can be sure of security .
Regards
John
Hello Santosh,
Thank you for your quick reply.
I will try the repair program
product name: AVG Internet security 2015 (full,unlimited)
licence expires Monday,July 26, 2021
Regards John